Terms of Service

These Terms of Service govern your access to and use of TAIFA’s website, products, and industrial equipment manufacturing services. Please read them carefully before engaging with our platform or placing a manufacturing order.

1. What These Terms of Service Cover

Welcome to TAIFA Group (“TAIFA,” “we,” “us,” or “our”). TAIFA Group is a globally recognized industrial equipment manufacturer headquartered at No. 1219 Chaoyangshan Road, Qingdao, West Coast New Area, China, 266431. With over 40 years of hands-on manufacturing expertise, TAIFA serves businesses across more than 100 countries, delivering certified OEM/ODM industrial equipment solutions including logistics carts, platform trolleys, wheelbarrows, hand trucks, garden carts & wagons, material handling equipment, wheels, casters, and parts & accessories.

By accessing this website (www.taifa.net), using our digital platforms, submitting product inquiries, placing orders, or entering into any business relationship with TAIFA, you (“the User,” “Client,” “Partner,” or “Visitor”) agree to be legally bound by these Terms of Service (“Terms”), our Privacy Policy, and our Cookie Policy, all of which are incorporated herein by reference.

If you do not agree to these Terms in their entirety, you must immediately discontinue use of this website and refrain from engaging with our services.

These Terms apply to:

Individual visitors browsing our website
Business representatives, procurement managers, and purchasing agents researching industrial equipment
OEM/ODM clients and manufacturing partners
Distributors, resellers, and authorized trade partners
Any person or organization submitting inquiries, placing product orders, or entering agreements with TAIFA

2. About TAIFA and Our Services — Terms of Service Overview

2.1 Company Overview

Founded in 1981 as Qingdao Taifa (Minle Factory), TAIFA Group has grown into a globally trusted industrial equipment manufacturer with a certified production facility spanning over 210,000 square meters and a skilled workforce of 800+ employees. Our manufacturing operations are guided by strict adherence to international quality standards and certifications, including ISO 9001, ISO 14001, and OHSAS 18001.

TAIFA serves clients across the automotive, e-commerce, retail, logistics, agriculture, and heavy manufacturing sectors, offering a catalog of 3,000+ product models across 7 product categories.

2.2 Scope of Services

The services and offerings covered under these Terms include, but are not limited to:

Product Sales — Supply of standard TAIFA industrial equipment products from our full catalog
OEM Manufacturing Services — Custom manufacturing of industrial equipment produced to client-specified designs, dimensions, materials, and branding
ODM Manufacturing Services — Design and manufacturing of industrial equipment products developed by TAIFA and adapted to client specifications
Technical Consultation — Pre-sales and post-sales technical guidance provided by our engineering and product teams
Sample Programs — Prototype and pre-production sample creation and approval processes
Website Services — Access to product information, catalogs, blog content, inquiry forms, and newsletter subscriptions via www.chinataifa.com
Partnership Programs — Distributor, reseller, and authorized partner arrangements

3. Website Use Under These Terms of Service

3.1 Permitted Use

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use TAIFA’s website for lawful purposes consistent with these Terms. Permitted uses include:

Browsing our product catalog and company information
Submitting product inquiries and OEM/ODM manufacturing requests
Downloading publicly available product brochures and catalogs
Subscribing to our newsletter
Contacting our sales and technical teams through official channels

3.2 Prohibited Use

You agree NOT to use TAIFA’s website or services to:

Violate any applicable local, national, or international law or regulation
Transmit or upload any content that is unlawful, defamatory, fraudulent, harmful, obscene, or otherwise objectionable
Reproduce, duplicate, copy, sell, or exploit any portion of our website content, product designs, or proprietary information without prior written consent from TAIFA
Attempt to gain unauthorized access to any part of our website, servers, databases, or connected systems
Introduce viruses, malware, trojans, or any other malicious or harmful code
Conduct web scraping, data mining, or automated data extraction from our website without written authorization
Impersonate TAIFA, its employees, agents, or representatives
Use our website to solicit business on behalf of a competitor or to compile competitive intelligence in bad faith
Engage in any activity that disrupts, damages, or impairs the proper functioning of our website or TAIFA’s business operations

TAIFA reserves the right to terminate your access to our website at any time and without prior notice if we determine that you have violated these Terms.

3.3 Account Registration

Where TAIFA provides account-based access to certain portal features, inquiry tracking, or partner platforms, you agree to:

Provide accurate, complete, and current registration information
Maintain the confidentiality of your login credentials
Accept full responsibility for all activities conducted under your account
Notify TAIFA immediately of any unauthorized use of your account at [email protected]

TAIFA is not liable for any loss or damage resulting from unauthorized access to your account caused by your failure to maintain adequate security of your credentials.

4. Product Information and Accuracy

4.1 Product Descriptions and Specifications

TAIFA endeavors to provide accurate and up-to-date product descriptions, specifications, images, dimensions, weight capacities, and technical data across our website and product catalog. However, we do not warrant that all product information is completely free of errors, omissions, or inaccuracies at all times.

Product specifications — including but not limited to load capacity, dimensions, materials, finishes, and component details — are provided as general guidance. For critical procurement, engineering, or compliance decisions, clients are advised to:

Request official product documentation directly from our sales team
Submit a formal product inquiry specifying exact requirements
Request physical product samples prior to bulk order placement

4.2 Product Availability

The presence of any product on TAIFA’s website does not constitute a guarantee of immediate availability. Product availability, lead times, and minimum order quantities (MOQs) are subject to current production schedules, raw material supply, and order volume. Our sales team will confirm availability and production timelines upon receipt of your formal inquiry.

4.3 Pricing

All prices displayed on our website, if any, are indicative and subject to change without notice. Final pricing is confirmed in writing through official TAIFA quotations and is subject to:

Order quantity and MOQ requirements
Selected materials, finishes, and customization specifications
Applicable shipping, insurance, and import/export costs
Currency exchange rates and applicable taxes or duties
Payment terms agreed upon between the parties

No price shall be considered binding until confirmed in a signed Purchase Order or formal Sales Contract issued by TAIFA.

5. OEM/ODM Manufacturing Terms of Service

TAIFA is a full-service OEM/ODM industrial equipment manufacturer. The following terms apply specifically to custom manufacturing engagements:

5.1 Project Initiation

All OEM/ODM manufacturing projects begin with a formal inquiry submission, followed by a technical review and quotation process. TAIFA’s OEM/ODM process includes the following standard stages:

Requirements Review — Client submits product specifications, drawings, and branding requirements
Technical Assessment — TAIFA’s engineering team evaluates feasibility, materials, and production requirements
Quotation and Agreement — A formal quotation and manufacturing agreement are issued and signed by both parties
Sample Development — Pre-production samples are developed and submitted for client approval
Sample Approval — Client reviews, approves, or requests revisions to samples
Bulk Production — Full-scale manufacturing commences upon written approval
Quality Inspection — Products undergo multi-stage quality testing per ISO 9001 standards
Shipment and Delivery — Products are packed and shipped according to agreed logistics terms

5.2 Intellectual Property for OEM/ODM Projects

Client-Owned Designs: Where you provide original designs, artwork, logos, or specifications for OEM manufacturing, you represent and warrant that you own or have the legal right to use all such intellectual property. TAIFA will not be held liable for any third-party intellectual property infringement claims arising from manufacturing products to client-provided designs.
TAIFA-Developed Designs: All product designs, engineering drawings, technical innovations, and manufacturing processes developed or owned by TAIFA remain the exclusive intellectual property of TAIFA Group unless otherwise agreed in writing.
Confidentiality: TAIFA treats all client-submitted designs and project specifications as confidential and will not share them with third parties without your explicit written consent.

5.3 Minimum Order Quantities (MOQ)

OEM/ODM orders are subject to minimum order quantities that vary by product category, material, and customization complexity. MOQs will be clearly specified in your official TAIFA quotation.

5.4 Lead Times

Manufacturing lead times commence from the date of deposit payment receipt and written sample approval. Lead times vary based on order volume, product complexity, and current production schedules. TAIFA will provide estimated lead times in your sales contract and will communicate any material changes promptly.

6. Orders, Payment, and Delivery

6.1 Order Placement

All orders must be formalized through a signed Purchase Order or Sales Contract accepted by TAIFA in writing. Verbal agreements, informal emails, or website inquiries alone do not constitute binding purchase commitments until a formal order agreement is executed by both parties.

6.2 Payment Terms

Standard payment terms for TAIFA manufacturing orders are as follows:

Deposit: Typically 30% of total order value is required upon order confirmation to initiate production
Balance Payment: Remaining 70% is typically due upon completion of pre-shipment inspection and before goods are released for shipping
Payment Methods: International wire transfer (T/T), Letter of Credit (L/C), and other agreed methods as specified in your contract

Payment terms may vary based on order size, client history, and specific contractual arrangements. All payments must be made in the agreed currency as specified in the Sales Contract.

TAIFA reserves the right to suspend or cancel production in the event of non-payment or delayed payment without prejudice to any other remedies available under applicable law.

6.3 Taxes and Duties

All prices quoted by TAIFA are exclusive of any applicable export taxes, import duties, VAT, customs fees, or other charges levied by governmental authorities in China or your country of importation. These costs are the sole responsibility of the buyer unless otherwise agreed in writing.

6.4 Shipping and Delivery

TAIFA ships to clients in 100+ countries worldwide via established international freight and logistics networks
Shipping terms (Incoterms) — such as FOB, CIF, EXW, or DDP — will be agreed upon and specified in the Sales Contract
TAIFA is not responsible for delays caused by shipping carriers, customs authorities, port congestion, natural disasters, or other circumstances beyond our reasonable control
Risk of loss or damage to goods transfers from TAIFA to the buyer in accordance with the agreed Incoterms

7. Quality Assurance Under These Terms of Service

TAIFA is committed to delivering products that meet and exceed international quality standards. Our quality assurance framework includes:

Multi-stage production inspection aligned with ISO 9001 certified quality management systems
Pre-shipment inspection conducted before goods are released for delivery
Third-party inspection arrangements available upon client request and at the client’s cost
All products leaving our facility undergo compliance checks against agreed product specifications

Clients are encouraged to communicate specific quality requirements, testing standards, or compliance certifications needed for their target markets at the inquiry stage to ensure these are incorporated into the manufacturing agreement.

8. Returns, Claims, and Disputes

8.1 Inspection Upon Receipt

Clients are responsible for inspecting goods upon receipt. Any visible damage, shortfall in quantity, or non-conformance with agreed specifications must be reported to TAIFA in writing within 14 calendar days of the delivery date, accompanied by photographic evidence and a detailed description of the issue.

8.2 Quality Claims

For claims related to product quality or specification non-conformance:

Claims submitted beyond the 14-day inspection window may not be accepted
TAIFA will review all submitted claims in good faith and respond within a reasonable time
Where a valid claim is confirmed, TAIFA’s liability is limited to, at TAIFA’s sole discretion: replacement of defective units, issuance of credit toward future orders, or a partial refund proportionate to the confirmed defect — as mutually agreed
TAIFA’s liability does not extend to consequential, indirect, or incidental damages arising from product defects or delivery delays

8.3 Dispute Resolution

In the event of a dispute between TAIFA and a client that cannot be resolved through good-faith negotiation within 30 days of the dispute being formally raised in writing, the parties agree to:

First seek resolution through mediation by a mutually agreed mediator
If mediation fails, submit the dispute to binding arbitration in accordance with the rules of the China International Economic and Trade Arbitration Commission (CIETAC), or as otherwise specified in the applicable Sales Contract
The governing law for all disputes shall be the laws of the People’s Republic of China, unless a bilateral agreement specifies an alternate jurisdiction

Nothing in this clause prevents either party from seeking urgent injunctive or interim relief from a court of competent jurisdiction.

9. Intellectual Property Rights

9.1 TAIFA’s Intellectual Property

All content on TAIFA’s website and marketing materials — including but not limited to product images, photography, videos, written content, blog articles, product designs, engineering drawings, logos, trademarks, brand names, trade dress, and software — is the exclusive intellectual property of TAIFA Group or its licensed content providers.

You may not:

Copy, reproduce, republish, upload, transmit, or distribute any TAIFA content without prior written authorization
Use TAIFA’s trademarks, logos, or brand identifiers in any manner that suggests association, endorsement, or affiliation without written consent
Reverse engineer, decompile, or attempt to extract proprietary manufacturing designs or processes from any TAIFA product or digital asset

9.2 Limited License for Authorized Use

Authorized distributors, resellers, and trade partners may be granted a limited, non-exclusive license to use TAIFA’s product images, logos, and marketing materials strictly for approved promotional and sales activities, subject to a formal written authorization agreement.

9.3 User-Submitted Content

By submitting product inquiries, reviews, feedback, or any other content through our website, you grant TAIFA a non-exclusive, royalty-free, perpetual license to use, display, and reference such content for internal business, quality improvement, and marketing purposes, while respecting your personal data rights as outlined in our Privacy Policy.

10. Confidentiality

Both TAIFA and its clients may exchange confidential business information during the course of a manufacturing partnership, including product designs, business strategies, pricing structures, technical specifications, and client data. Both parties agree to:

Treat all mutually identified confidential information with reasonable care and discretion
Not disclose confidential information to unauthorized third parties without prior written consent
Use confidential information solely for the purpose for which it was disclosed

Confidentiality obligations do not apply to information that is or becomes publicly known through no breach of this agreement, or that is required to be disclosed by law or regulatory authority.

For OEM/ODM clients requiring a formal Non-Disclosure Agreement (NDA) before sharing sensitive project details, TAIFA is pleased to execute an NDA upon request. Please contact our team at [email protected] to initiate this process.

11. Limitation of Liability Under These Terms of Service

To the fullest extent permitted by applicable law:

TAIFA’s website and its content are provided “as is” and “as available” without warranties of any kind, either express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement
TAIFA does not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components
TAIFA shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of our website or services, including loss of business, loss of revenue, loss of data, or reputational harm
TAIFA’s total aggregate liability to any client arising from or related to a specific order or contract shall not exceed the total value paid by the client to TAIFA in connection with that order, unless otherwise required by applicable law

These limitations apply regardless of the cause of action, whether in contract, tort, negligence, or otherwise, even if TAIFA has been advised of the possibility of such damages.

12. Force Majeure

TAIFA shall not be held liable for any failure or delay in performing its obligations under these Terms or any Sales Contract where such failure or delay results from circumstances beyond TAIFA’s reasonable control, including but not limited to:

Natural disasters, floods, earthquakes, fire, or extreme weather events
Acts of war, terrorism, civil unrest, or government-imposed sanctions
Pandemics, epidemics, or public health emergencies declared by national or international authorities
Industrial disputes, labor strikes, or supply chain disruptions
Power outages, internet failures, or third-party service disruptions
Changes in applicable laws or governmental regulations affecting manufacturing or trade

In the event of a force majeure situation, TAIFA will notify the affected client in writing as soon as reasonably practicable and endeavor to resume normal operations at the earliest opportunity.

13. Third-Party Links and External Platforms

TAIFA’s website may contain links to third-party websites, trade platforms, industry publications, certification bodies, and social media channels (including Facebook, LinkedIn, and YouTube) for informational purposes. These links are provided as a convenience and do not constitute an endorsement or affiliation.

TAIFA has no control over the content, privacy practices, or accuracy of information on third-party websites and accepts no responsibility or liability for any loss or damage arising from your use of such external sites. We encourage you to review the terms and privacy policies of any third-party websites you visit.

14. Amendments to These Terms

TAIFA reserves the right to modify, update, or revise these Terms of Service at any time to reflect changes in our business operations, services, legal obligations, or applicable regulations. When material changes are made, we will:

Update the “Last Updated” date at the top of this page
Post a notice on our website for a reasonable period following the update
Where appropriate, notify registered users or newsletter subscribers via email

Your continued use of our website or services after any update to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue use of our website and services.

We recommend reviewing this page periodically to stay informed of any changes.

15. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the People’s Republic of China, without regard to conflict of law principles.

Any disputes arising from or in connection with these Terms that cannot be resolved through negotiation shall be subject to arbitration as described in Section 8.3 above. For clients in jurisdictions where specific consumer or commercial protection laws apply, those laws shall apply to the extent they provide additional protections not inconsistent with these Terms.

16. Severability

If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable by a court or arbitral tribunal of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, or severed from these Terms if modification is not possible. The remaining provisions of these Terms shall continue in full force and effect.

17. Entire Agreement

These Terms of Service, together with TAIFA’s Privacy Policy, Cookie Policy, and any applicable Sales Contract or OEM/ODM Manufacturing Agreement executed between the parties, constitute the entire agreement between you and TAIFA with respect to your use of our website and services. They supersede all prior negotiations, representations, warranties, and understandings — whether oral or written — relating to the same subject matter.

18. Contact Us About These Terms

If you have any questions, concerns, or need clarification regarding these Terms of Service, please contact TAIFA’s legal and business team directly:

📍 TAIFA Group — Legal & Business Affairs No. 1219 Chaoyangshan Road, Qingdao, West Coast New Area, China, 266431

📧 [email protected] 📧 [email protected] 📞 +86 0086-532-8319 5608 📠 FAX: 0532-83191691

Our team is available to address your questions and ensure that your business relationship with TAIFA is built on a clear, transparent, and mutually beneficial foundation.

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